If you're having trouble downloading content, here are some steps to try. Download doesn't start Check that you have sufficient Points for the download. If your balance is too low, the download won't proceed. Try clicking the download button again — occasionally a single click doesn't register. Check that your browser isn't blocking downloads — look for a notification in the browser bar. Download fails or is corrupted Check your internet connection — a dropped connection can corrupt a download. Try the download again. All your past downloads are saved in My Library → Downloads so you can re-download at any time at no extra cost. Can't find the downloaded file Check your browser's default download folder — usually Downloads on your computer. Check your browser's download history (usually Ctrl+J or Cmd+Shift+J) to see where the file was saved. ZIP file won't open Make sure you have a ZIP extraction tool installed. On Windows, right-click and select "Extract All". On Mac, double-click the ZIP file.